I hate excuses. They're simply tools of the incompetent to build monuments of nothingness.
However, the blog entry I intended to upload today can't be....and I'm livid.
I woke up this morning, in order to upload the piece I had written and BT Broadband decided to act like one of those absentee fathers on Maury Povich. It just refused to work.
I tried to play IT Tech support and fix the internet myself.
I despise calling customer service departments. I'm convinced all the corporations have had a secret meeting where they colluded and decided to instruct their support departments to frustrate the consumer to the point they contemplate punching a wall.
But I had to call someone......
So I did.....
And it was a wasteoftime.com
I was on the phone for over 45 minutes only to be told that I won't have internet access for 48 Hours.
So I'm slightly irate to put it best. It's not just the fact that I'm going to be cut off from e-humanity for two days.
It's also the fact that.....
1) For a chunk of the 45 mins I "spoke" to an automated voice that kept asking me stupid questions that required me to press a number, to take another inconsequential step
towards speaking to someone who had failed to take the class "People Skills 101"
2) I had to unscrew that white box that you plug your phone line into in order for them to do a test that we failed because I still don't have the internet.
3) When I finally did get through to someone I don't believe they had a firm enough grasp of the English language to give me a decent service. I don't ask for great because that would be too much to ask. I ask for decent and I didn't get that.
I don't really care about companies offshoring their labour, since I don't intend to do the kind of job that can be offshored (individualistic, I know but today the socialist in me is too annoyed to rear her head). But if you're going to offshore labour make sure your relentless pursuit of economic profit does not erode your levels of efficiency and the relationship your brand has with its customer.
4) They had the audacity to ask me if I wanted an email sent "outlining the steps we'd just taken in case the problem happens again". I responded that would be nonsensical and waste of my time because the steps didn't work. Why would I re-do a process that failed? To amuse myself?
Upon hearing that my mum (who was sitting next to me) shook and her head in a kind of "my daughter is bonkers Jesus please save her" way that she often does. The man on the other end sounded like he was contemplating hexing me.
Now I feel like bringing arms house to BT's Mums house.
* exhales *
So that's it, I can't upload my rant but hopefully I'll get the internet fixed in the next couple of days. I'm here furiously typing on my BlackBerry, watching "The Hills" which is oddly quite calming. These girls are funny.
Sidebar: What on earth does Heidi see in Spencer?
Ok! On a more positive note. Tomorrow is Saturday. And Saturday's are always great just because they're not Monday's.
Have a fabulous weekend.
Fingers crossed, I'll be back on Monday.
Peace, Love and Tweets
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